Satin Shorts Team

SHIPPING

• 1. How to package? We will ship by International packages EMS, or we will shipping by the sea, if the order cubage is more than 1 stere, that depending on the area you live in. 2. Could we have any discount of postage? Yes ,of course. we are the Old customer of International express , we can have Preferential cheaper price of the shipping. For example: we are the old customer of EMS, then we can get 40% discount from the post office of the total. 3. How many days it takes? General it takes 5-7 working days by EMS, depending on the area you live in. 4. How to calculated does the postage? Postage is calculated in accordance with the weight ,So buy more and save more! For example: the EMS express charge is almost the same price for 1 or 5 items with the package. the heavier the parcel, the cheaper the shipping cost per KG. 5. About the delivery time After you place an order, we will check your order first and then send the invoice to you within 24 hours. And as our old wholesalers,(order from us before.) we will check your order Priority, and get the items we have stock ready for you first, and then send the invoice to you include the Accurate postage. So that after you pay, and we will send it to you within 1 working day. And as the new wholesalers, general we could send your parcel to you within 2 working days. 6. Tell me the shipping cost before order The shipping costs depend on the weight, delivery way(EMS, or sea transit), and destination country. So it is difficult for us to declare an exact shipping fee before you place an order （ the weight of one piece bikini is about 0.05kg ,but the leather is about 0.3kg /pc ） . And you could choose the shipping company you like and we will also check all the express and suggest the most suitable way for you . If you are not satisfied with our shipping fee , you also can choose to cancel your order. Thank you for your understanding. 7. About the Local taxes and import duties? Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering. 8. How to get tax less or free upon import? Any import charges or fees are the buyer's responsibility. In order to ensure you receive your order tax less or free upon import, we will declare it as a “GIFT” or “SAMPLE” with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If need to using the true value, or any other requests, please write down the information on the “Notes” when you Complete order. 9. Is there any extra charge from you? We would not charge extra fee other than actual wholesale price and corresponding shipping fee. Meanwhile, we would not responsible for any bank charge of your payment. The order price does not include Custom tax. We'll try our best to help our clients avoiding custom taxes, but because of the complexity of different countries’ Custom tax policy, we are not sure if your package can pass custom without tax. 10. Why sometimes I can't check on website of express after receiving the tracking number? Because sometimes express delays on updating the information on their website. So please be patient and check it some time later.

RETURNS AND EXCHANGES

• Return & Exchange turkish-wholesale strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 3 days from the date of shipment and in new, unused condition with original packaging. 
You must contact us at service@turkish-wholesale.com prior to return/exchange products to us. We will not process your refund or exchange request without early notification. 
Please refer to Return & Exchange for the terms as following: 1. Order Cancelation We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at service@turkish-wholesale.com immediately once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will not accept order cancellation request if the orders have been shipped. 2. Exchange We will accept exchanges for a wrong style, size or color. Because of high cost in international shipping, we will ship the correct one in your next order shipment. Please contact our customer support before sending the products back.